Networx sells homeowner requests to contractors, and by its own account each request can go to as many as four pros. What the lead costs you in the end depends on a Lead Sales Agreement that I could not find on its public pages, so read that before you sign.
Quick answer
Before you sign, ask the rep for the Lead Sales Agreement, the current price schedule and the cancellation clause, all in writing. Count how many Networx contacts you actually reach, how many become booked visits, and how many become paid jobs. Put "Networx" in the lead-source field of your field service software (the app you schedule and invoice jobs in) the minute a lead arrives. Keep it only if the cost per paid job beats what your other sources cost.
What does a Networx lead look like when it reaches you?
Networx says homeowners come to it, answer questions about the work needed, and the answers are then sent to the contractor "in real time via text message and email" (Networx, How It Works, checked 2026-10-14).
So a lead is a message you have to answer fast. It carries the homeowner's contact details, a ZIP code, the type of service and a short description. It is not a booked appointment, and the homeowner asked Networx for help, not you.
Who else gets the same request?
Networx's page for contractors says each homeowner is matched with "a maximum of four" professionals in their area (Networx, Contractor Leads, checked 2026-10-14). That page also says its leads are people who approach Networx, not names from purchased lists.
Four is Networx's ceiling, not a count for your area. Ask how many contractors in your trade are signed up for your ZIP codes today. A homeowner who hears from four roofers the same morning can compare prices before you call back.
How is a Networx lead priced, and can I leave?
The same contractor page describes a "small flat fee per month," says you are "not locked into a long term contract" and can discontinue at any time, and says there are no registration or cancellation fees. It gives no dollar amount.
The Terms of Use bring in a "Lead Sales Agreement" that you must sign to become an advertiser, plus any "price schedules" Networx publishes, and they say advertisers get the paid services "for a fee" (Networx, Terms of Use, checked 2026-10-14). They call that bundle "the entire and only agreement" between you and Networx, so the signed papers count, not the sales page. Networx may change the terms without specific notice, but says changes to pricing or billing do not apply to charges incurred before the change.
The same terms contain a binding arbitration clause and a class action waiver: a dispute goes to arbitration under the American Arbitration Association's consumer rules rather than to a court, though small claims court stays open to either side. They also let you opt out of these dispute provisions by written notice within 30 days of the date you first access the site. I am not a lawyer and this is not legal advice; read those clauses yourself before you sign.
I found no refund or credit rule for a bad lead in the terms or on the contractor page. "Not stated" is the honest answer there, and the table below turns each gap into a question.
| Question for the rep | Why it matters | Where Networx's public pages answer |
|---|---|---|
| What is the monthly fee for my trade and area? | A flat fee spreads over however many leads arrive | Not stated; "small flat fee per month" |
| How many pros get each lead in my ZIP codes? | More pros means more price shopping | "Maximum of four" per homeowner |
| Is there a contract term or auto-renewal? | It decides how long you pay for a dud month | No long-term contract; renewal not stated |
| How do I cancel, and by when? | Late notice can mean another month's fee | Discontinue "at any time"; steps not stated |
| Is any lead credited or refunded, and for what? | A wrong number or out-of-area request still took part of the fee | Not stated |
| Can I change the trades and ZIP codes I receive? | Leads outside your jobs cost the same | You set the area; changes not stated |
| What happens in a dispute? | Arbitration limits your options | Terms of Use: arbitration, class action waiver, 30-day opt-out |
What does the BBB page show, and what does it not?
On the BBB profile for Networx Systems, Inc., the rating reads A+, the business is shown as BBB Accredited since August 5, 2022, 97 complaints are listed as filed in the last three years, and 99 customer reviews are listed (BBB, checked 2026-10-14). The profile gives no closed-complaint count and no breakdown by complaint type that I could read.
The BBB describes its rating as "BBB's opinion of how a business is likely to interact with its customers" (BBB, checked 2026-10-14). It does not measure how many leads turn into jobs. A count alone does not say who complained or about what, so read a few of the complaints on the profile yourself before you sign.
The Indeed and Glassdoor pages in the same search results are reviews by employees, such as sales representatives, so they tell you about working there and nothing about the leads. The Glassdoor result is listed under the name "Virtual Networx," so check the company name on any review page.
How do I test Networx against my other sources?
A Networx lead arrives as a text and an email, not as a click on your website, so your analytics never sees it and the record has to be yours. Create the customer record the moment the text arrives and choose "Networx" from a fixed lead-source list, not free typing. Add a second field or note for the date the lead arrived.
Keep three counts per month: leads received, leads reached by phone, and visits booked. Then add paid jobs once the estimates have had time to close. A lead you never reached is the cheapest to fix, yet a flat fee hides it.
My Angi and Thumbtack post covers tagging marketplace customers and comparing cost per job across several sources, so I keep to the Networx parts here. Roofers and HVAC owners can set the result beside the roofing leads and HVAC leads posts, which cover the other places those jobs come from.
What does the first month look like?
Illustrative: every number below is made up for an imaginary roofing company, and none comes from a client. It pays a monthly fee of $400 to Networx, and a signed roof leaves it $5,200 of gross profit (invoice minus materials and crew pay). An estimator's time costs $60 an hour.
| Row | Step | Made-up count |
|---|---|---|
| 1 | Leads received | 38 |
| 2 | Reached by phone | 22 |
| 3 | Of those, already talking to another roofer | 14 |
| 4 | Inspections booked | 9 |
| 5 | Roofs signed and paid | 2 |
Formulas to repeat with your own numbers: fee ÷ leads received = $400 ÷ 38 = $10.53 a lead. Fee ÷ roofs signed = $400 ÷ 2 = $200 a roof.
Add the time: 9 inspections at 1.5 hours is 13.5 hours, and at $60 an hour that is $810. Total cost is $400 + $810 = $1,210, which is $605 a roof. Profit left is 2 × $5,200 − $1,210 = $9,190.
Two things stand out. Only 22 of 38 were reached, so 16 leads were paid for and produced nothing. And 14 of the 22 had already spoken to someone else. The fee looks small beside a roof, but the hours the leads take matter more, and so does whether the response time can be cut.
What should I ask the rep, in writing?
The table above covers the gaps in the public pages. Also ask for these:
- Please send the Lead Sales Agreement and the current price schedule for my trade and ZIP codes.
- If a lead can be credited, how long do I have to ask, and where?
- Can I see every lead, with date, ZIP code and job type, in an export?
- Which Networx sites and ads produce the leads for my area?
Get the answers by email. If a rep will not put a figure in writing, the figure is not an offer.
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Frequently asked questions
Is Networx free for contractors?
A basic listing is described in the terms as free to submit, but leads are a paid service. Networx's page for contractors describes a small flat fee per month and no registration or cancellation fees, with no dollar amount. The price sits in a separate Lead Sales Agreement, so ask for it in writing.
Where do Networx leads come from?
Networx says homeowners reach it through its own home improvement websites and its Google advertising, then enter a ZIP code, contact details, the type of service and a short description. Networx says it does not reach out by telemarketing or by emailing names from purchased lists. I could not check how much of that traffic comes from its sites versus its ads.
How do I cancel my Networx account?
Networx's contractor page says you can discontinue the agreement at any time and that there are no cancellation fees, but I could not find the steps on its public pages, and the terms point to a separate Lead Sales Agreement. Ask for the cancellation clause in writing before you pay, and check how a stop request must be sent.
Do the Indeed and Glassdoor reviews of Networx tell me anything about its leads?
No. Those pages collect reviews from employees, such as sales representatives, so they speak to the workplace and not to lead quality. For leads, the sources are Networx's own agreement, the BBB profile and your own tracked results.
How many contractors receive the same Networx lead?
Networx's contractor page says it matches each homeowner with a maximum of four professionals in their area. A maximum is not an average, so ask the rep how many are signed up in your ZIP codes and trade.
Written by
Alexander Cheberko
Marketing Analytics & Conversion Tracking Engineer, US and Canada, run remotely
- Media buyer on Google Ads and Meta Ads from October 2023 to September 2025, nearly $700K in spend.
- Set up patient conversion tracking for a New York medical practice (anonymized).
- Upwork Top Rated, 5.0 from 20 reviews.